CCN 305074 · Hillsborough County, New Hampshire
Holy Cross Health Center
357 Island Pond Road, Manchester, NH 03109
Holy Cross Health Center is a 40-bed nonprofit nursing home in Manchester, New Hampshire, first certified for Medicare or Medicaid in 1996. CMS rates it 5 out of 5 stars overall in its September 2026 data, and it averaged 23.8 residents a day, about 60% of its certified beds. We found no FHA-insured Section 232 loan for it in HUD's healthcare endorsement database (fiscal 2001 onward).
Facility facts
- Certified beds
- 40
- Average residents per day
- 23.8 (59.5% of beds)
- Ownership type
- Non profit - Church related
- Certification
- Medicare and Medicaid
- Legal business name
- Holy Cross Health Center Inc
- Certified since
- Mar 15, 1996
- Chain or affiliated group
- None listed by CMS
- Location
- Urban
Ratings and staffing
Star ratings run from 1 to 5. Staffing is nurse hours per resident per day from CMS Payroll Based Journal data; turnover is the CMS annual nursing staff turnover rate. Occupancy is CMS's average daily census divided by certified beds.
| Measure | This facility | New Hampshire median | US median |
|---|---|---|---|
| Overall rating | 5 of 5 | State spread: 12 at 1, 20 at 2, 7 at 3, 21 at 4, 13 at 5 | |
| Health inspections | 4 of 5 | ||
| Quality measures | 3 of 5 | ||
| Staffing | 5 of 5 | ||
| Total nurse hours per resident per day | 4.70 | 3.64 | 3.68 |
| RN hours per resident per day | 0.78 | 0.72 | 0.58 |
| Weekend nurse hours per resident per day | 4.26 | ||
| Nursing staff turnover | 34.3% | 43.6% | 44.9% |
| Occupancy (residents / beds) | 59.5% | 85.3% | 85.7% |
| Fines reported by CMS | None | ||
| Health deficiencies, latest standard survey | 1 (Feb 25, 2026) | ||
HUD 223(f) Express Lane: the CMS part
HUD gives 223(f) applications queue priority when the facility has CMS overall and health inspection ratings of at least 2 stars and no abuse icon, among other tests (ORCF criteria of March 31, 2026). Holy Cross Health Center meets that part today: 5 stars overall, 4 on health inspections, no abuse icon. The loan-to-value, coverage and operator tests depend on the deal. All the criteria.
Who owns and operates it
These are the owners and operators the facility reported to CMS: anyone with a 5% or greater direct or indirect stake, and any organization with operational or managerial control.
| Name | Role | Share | Since |
|---|---|---|---|
| Sisters of Holy Cross, Inc./U.S. RegionOrganization | Direct Ownership Interest | 100% | 05/11/1995 |
| Coulombe, KelliIndividual | Operational / Managerial Control | n/a | 02/22/2022 |
| Dinardo, SusanIndividual | Operational / Managerial Control | n/a | 11/19/2013 |
| Eafrati, JodyIndividual | Operational / Managerial Control | n/a | 01/05/2004 |
| Farra, RaphaelIndividual | Operational / Managerial Control | n/a | 03/01/2018 |
| Fraser, StephanieIndividual | Operational / Managerial Control | n/a | 02/26/2014 |
| Ishak, VictorIndividual | Operational / Managerial Control | n/a | 12/01/2008 |
| Oliveira, JessicaIndividual | Operational / Managerial Control | n/a | 07/15/2022 |
| Osiek, StefanieIndividual | Operational / Managerial Control | n/a | 04/01/2021 |
| Phillips, BonniIndividual | Operational / Managerial Control | n/a | 04/27/2018 |
| Renfer, LauraIndividual | Operational / Managerial Control | n/a | 01/09/2001 |
Changes of ownership
No change of ownership for this facility appears in the CMS change-of-ownership file, which starts in January 2016.
HUD Section 232 loans
No FHA-insured loan matching this facility appears in HUD's database of healthcare endorsements, which covers fiscal 2001 onward (HUD data run of July 8, 2026). A loan could still exist under a different project name or from before 2001.
Sources and dates
Facility, rating, staffing and ownership data: CMS Provider Information and CMS Ownership, processing date September 2026. Private equity, REIT and mortgage-interest flags and changes of ownership: CMS Skilled Nursing Facility All Owners and Change of Ownership files (2026-10-01). FHA-insured loans: HUD Office of Healthcare Programs endorsement database, data run July 8, 2026. How we join them, and what the join can get wrong: methodology.
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